Frequently Asked Questions

We take a deposit to secure your appointment and ensure fairness to both our clients and our team. Deposits help us reduce last-minute cancellations and no-shows, allowing us to better manage our schedule and give each client the time and care they deserve. Your deposit goes toward the total cost of your service and is fully refundable or transferable with appropriate notice, as outlined in our cancellation policy.

Timely employs the same security standards used by banks for online payments. All payment data is encrypted to protect against hackers and fraud. Additionally, Timely does not store any credit card data; instead, it follows strict Payment Card Industry Data Security Standard (PCI DSS) guidelines to keep your information safe and secure.

Yes, Timely complies with the EU General Data Protection Regulation (GDPR) and the Australian Security Standard for Add-on Marketplaces, ensuring your personal data is handled with the utmost care and in accordance with global privacy standards.

Yes, Timely uses Stripe, a leading global payment processor known for its robust security measures, to handle all online payments. Stripe encrypts your payment details and ensures transactions are secure and compliant with industry standards. You can learn more about Stripe’s security practices here.

Absolutely. Timely allows you to securely save your credit card details for faster future bookings. This information is encrypted and protected to prevent unauthorised access.

Timely utilises advanced fraud detection tools and secure payment gateways to monitor and prevent fraudulent activities, ensuring that your transactions are safe and legitimate.

While Timely's platform is secure, it’s advisable to avoid making bookings or payments over public Wi-Fi networks to further protect your personal and payment information.

You can easily update or remove your stored payment information through your Timely account settings. For detailed instructions, please refer to Timely's support guide on managing saved cards.

If you notice any suspicious activity, immediately contact Timely’s support team and your salon to report the issue. Timely has protocols in place to investigate and resolve any security concerns promptly.

Timely adheres to strict privacy policies and does not share your personal information with unauthorised third parties.

Regularly updating your password, enabling two-factor authentication (if available), and being cautious of phishing attempts are effective ways to keep your Timely account secure.

For comprehensive information on how Timely protects your data and ensures secure transactions, please visit Timely’s Security Page.